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Frequently Asked Questions
Below are some of are common questions about orders
What makes the Atwal & Co Magnetic Bag different from regular gym bags?
The magnetic base allows you to securely stick your bag to any steel surface — keeping it off dirty or wet gym floors. It’s the perfect mix of style, hygiene, and functionality!
What can it stick to?
The magnet will stick to steel surfaces commonly found in gyms — like squat racks, benches, and weight racks. Perfect!
Can I wash the bag?
We recommend spot cleaning with a damp cloth. Avoid machine washing to preserve the materials and magnetic components.
Orders
Below are some of are common questions about orders
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and returns*, so you can try our products risk-free.
Can I cancel my order after it’s placed?
Orders can only be canceled before they are shipped. Contact us immediately atinfo@atwalandco.comif you need to cancel.
What if I entered the wrong shipping address?
If your order hasn’t shipped yet, contact us immediately to update the address. Unfortunately, we cannot make changes once the order is in transit.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we do! Also, all orders include FREE shipping! How good's that!
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package online.
What if my order is delayed?
Delays can occasionally occur due to factors beyond our control (e.g., customs or carrier issues). Please contact us atinfo@atwalandco.comif your order is significantly delayed.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and include proof of purchase to qualify for a return.
How do I start a return?
Email us atinfo@atwalandco.comto request a return. Once approved, we’ll provide return instructions. Please note that return shipping costs are the customer’s responsibility.
How long does it take to process refunds?
Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.